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Mitigation of Interpersonal Conflicts: Politeness and Time Pressure

Tohoku University ohbuchi{at}sal.tohoku.acjp

Sachiko Chiba

Tohoku University

Osamu Fukushima

Tohoku University

The prediction that behavioral politeness would evoke mitigating responses and compliance by the other participants was examined in a role-playing experiment. Seventy-three male japanese students verbally interacted with a confederate opponent, who expressed her unreasonable requests politely or impolitely. Participants were pressed to respond to the request either immediately or after a 30-s delay. The effects of politeness were observed on compliance and on tactical dimensions; that is, participants more frequently complied with and gave more integrative and appeasing responses to the polite confederate than the impolite one. Time pressure was found to limit the effects of politeness only regarding the hostile appeasing dimension of response.

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				K.-I. Ohbuchi, O. Fukushima, and J. T. Tedeschi Cultural Values in Conflict Management: Goal Orientation, Goal Attainment, and Tactical Decision Journal of Cross-Cultural Psychology, January 1, 1999; 30(1): 51 - 71. [Abstract] [PDF]